Deloitte "Legal Update" Webcast #11/2025: Fit for digital accessibility?

Implementation of the requirements of the German Accessibility Improvement Act (BFSG) is mandatory from June 28, 2025 - How companies can still quickly and sustainably implement accessibility for digital services.

Background

On June 28, 2025, the German Accessibility Improvement Act (Barrierefreiheitsstärkungsgesetz, BFSG) will come into force. Among other things, it introduces binding requirements for digital accessibility with the aim of enabling people with disabilities to participate equally in digital services. Compliance with the BFSG is not only compulsory by law, but also protects companies from fines and reputational risks as well as warnings from competitors. At the same time, compliance with the Act opens up access to a broader target group, strengthens trust in the digital responsibility of the companies concerned and improves the user experience for everyone. Companies are required to ensure compliance - those who have not yet taken action should do so immediately.

Specific requirements for "e-commerce services"

In addition to the specific requirements for the products concerned, the focus is primarily on the term "e-commerce-services". Contrary to popular opinion, this does not only apply to the classic online store. Rather, the scope of application of the BFSG can already be opened if a company website or app contains active elements that - in whatever form - represent a step on the way to the conclusion of a consumer contract, as is the case, for example, with appointment booking options or other contact or interaction options. This may include (i) electronic communication, (ii) electronic transactions, (iii) documents, (iv) customer service and (v) marketing. As soon as an app or website enables the conclusion of consumer contracts or at least preparatory actions for the conclusion of such a contract with a consumer, the obligation to provide barrier-free design within the meaning of the BFSG is triggered.

Risks of non-compliance with legal requirements

Failure to comply with the legal requirements not only threatens reputational damage and official sanctions (in particular fines, prohibition orders, product recall obligations), but also lawsuits from consumers and authorized associations as well as warnings issued by competitors.

Our webcast for you

Take the opportunity to learn from our experts at Deloitte Legal and Deloitte Digital how you can implement the new legal requirements quickly and sustainably through coordinated legal and user-centered digital advice in order to avoid reputational and legal disadvantages.

Following the technical presentations, you will have the opportunity to put your questions directly to our speakers in a Q&A session. You are welcome to submit your questions when you register.

We look forward to your participation in our webcast!